We use the best logistic partners in industry - Fedex, Blue Dart and E Com Express
All our products comes with FREE Shipping. For our customers delight and hassle free shopping, we have negotiated the best shipping rates with our logistics partners and do not charge anything from our customers.
Estimated delivery time depends on many factors like - Product in Stock or Whether the product has to be personalised. It also depends on Mode of shipping - Surface or Air. All our products are made to Order. Once products are made, we ship them through Surface or Air depending on size of the product. Voluminous and bulky items are shipped through Surface while Small articles are shipped by Air. Delivery lead time ranges between 3 to 5 Days from date of dispatch for Air shipments and 7 to 12 Days for Surface shipment from date of Dispatch.
Once the order is dispatched, AWB or Track number is shared with customers along with details of logistics partner. Customers can track the orders by going on www.fedex.com or www.bluedart.com. Sometimes orders track after 24 hours of handing them over to logistic company due to their hub loads. For any issues related to Order Tracking, customers can also reach our Customer Service Team from Monday to Saturday 10 AM to 6 PM at 809 507 1111 or email us at [email protected]
We ship small articles all over the world. Voluminous articles are shipped only within India. At times, there are Embargo at some locations due to Socio-Natural Issues and our logistic partners do not ship for a temporary period. We inform the customer for delays in those cases.
Customers can pay through multiple Cash Options including Cash on Delivery, Credit/Debit Cards, Net Banking, PayTM or even through their Digital Wallets. If your preferred mode of Payment is not available on our portal, feel free to email us at [email protected]
EMI option is currently not available for our online purchase. However we are working on it and shall shortly get this incorporated.
Due to huge variety of products that we carry, there are multiple packaging options. Some products are packed in Cardboard boxes, HDPE Bags, Paper Tubes and Tamper Proof Envelopes. We ship over 1000 units every day on behalf of our E Com partners and hence our team is well experienced to handle your product shipments. For Fragile articles, we use special packaging processes. Yes, we do understand the emotion behind gifting and hence provide our customers Personalised Packaging. Feel free to reach out to us at [email protected] with your requirements and we will do the needful to assist.
At ORKA® we take complete ownership of our products and give our customers an absolute peace of mind. All our products are QC Checked before they leave our Factory/Warehouse. If you still get a wrong or damaged product, send us an email with the image of the product along with Order Details within 7 days of Receipt. Any transit damage has to be notified within 24 hours of product receipt. You can also What’s App images of your damaged product at 809 507 1111 along with Order ID and our Customer Service team will contact you within 24 hours.
Once our customer service team have established that the product was Damaged or was a wrong product, we do following: 1. Offer a 100% Product Refund 2. Exchange product with a new one 3. Do partial replacement of product
Some products are non viable for returns due to immense shipping cost involved in Reverse logistic. If customer still insists for return, reverse logistic charge to be paid by Customer. Your payment will be processed once we have received the product back in our warehouse and after adjusting Reverse logistics amount. For any Refund/Return to happen - Product should be in packed condition - Product should not have been used - Product should not have been customised or tampered with
Once our customer service team has confirmed the reverse pick up and the necessary formalities have been done, please keep the product ready for reverse pick up. Our Logistics team will pick up the same from your house and once we are in receipt of the same, your payment will be processed. Payment will be processed after deducting reverse logistics fees in case you are returning on grounds of Unwanted product. For other cases, reverse logistics would not be applicable.
SETNER B 10 & C 11, KSSIDC Estate Hosakote Industrial Area, Hosakote Bangalore - 562114, Karnataka Phone: +91 809 507 1111
