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Frequently Asked Questions
Product Information
What types of wooden furniture do you offer?
Are your products made from solid wood?
Do you offer furniture sets or only individual pieces?
Can I see the product before purchasing?
Home Furnishings (Cushions, Pillows & Bean Bags)
What types of home furnishings do you offer?
Are your cushions and pillows filled or just covers?
What materials are used in the filling?
Are cushion covers removable and washable?
Do bean bags come pre-filled?
Can I refill bean bags?
Are fabrics used skin-friendly and durable?
Shipping & Delivery
Where do you deliver?
How long does delivery take?
Is shipping free?
How are large furniture items delivered?
Returns & Exchanges
What is your return policy?
How do I initiate a return?
Do you offer free returns?
Are custom or made-to-order items returnable?
Payment Methods
What payment methods do you accept?
Is it safe to shop on Orkahome.com?
Is Cash on Delivery available?
Customization Options
Can I customize furniture items?
Is there an extra cost for customization?
How long do custom orders take?
Care & Maintenance
How do I care for my wooden furniture?
How should I care for cushions and bean bags?
Warranty & Support
Do your products come with a warranty?
What does the warranty cover?
How do I claim the warranty?
General Queries
Can I cancel my order?
How do I track my order?
How do I contact customer support?
